Refund and return policy

Returns and refunds policy:

You have the right to cancel an order within 30 days without giving a reason.

The cancellation period for an order is 30 days from the date of receipt of the product or from the moment in which a designated third party, which is not a courier, takes possession of the supplied product.

In order to exercise this right of cancellation, you must inform us of the decision with a clear statement.

You can inform us by email to info@pacjarina.com

We will send the refund within 30 days from the date of receipt of the returned products. We will use the same payment method used for the order and no fees will be charged for the refund.

Returns conditions:

To ensure that your products are eligible for return, please ensure that:

• The products were purchased no more than 30 days ago
• The products are in the original packaging

The following products cannot be returned:

• Products supplied according to specifications or customization indicated.
• Products supplied that are by nature non-returnable, such as products that perish quickly or have expired.
• Products supplied which are not returnable for hygiene and health reasons, opened after delivery.
• Products supplied which, after delivery, by nature, are inseparable from others.

We reserve the right to refuse returns of products that do not meet the return conditions above at our sole discretion.

Returned products

You are responsible for the cost and risk of returning the products. You must send us the products to the following address:

Via liberazione 64, San Giuliano Milanese 20098 MI

We cannot be held responsible for products returned that are lost or damaged during shipping. Therefore, we suggest using a tracked and insured shipping service. We are unable to provide a refund without receiving the products or without proof of dispatch of the products.

Gifts:

If the products were marked as a gift when purchased and were shipped directly to you, you will receive a gift card for the value of the return. Once we receive the returned product, a gift certificate will be sent to you by email.

If the products were not marked as a gift at the time of purchase or the gift buyer received those products directly, we will send a refund directly to the buyer.

Contacts

For any questions regarding the return and refund policy, please contact us by email at info@pacjarina.com